What are two examples of where customization of business software would make more sense than purchasing an off

business software
angel_rat_83 asked:


What are two examples of where customization of business software would make more sense than purchasing an off-the-shelf product. What are the benefits? What added costs are involved with creating and maintaining customized software?

  1. Rocky Zairil
    August 3rd, 2008 at 15:24
    Reply | Quote | #1

    Customize software is a special purpose software created by programmers where products like office, major accounting software is for general purpose. Depends on what you need, sometimes general purpose software is suffice enough to cater your daily business process but sometimes they don’t. Lot of these general purpose software give you tools to tweak it, using scripting language such as VBA to enrich your applications. Taking an example where you need a call center applications, even though you can buy the software, you still need to learn to customize it to suit your need and off course a programmer to do it. When I work for a software developer company, I do a lot of interfacing between bank applications. Bank uses many applications where each application itself is unique and developed by different company. To make it able to ‘talk’ to each other, we need to make an interface which is the process to manipulate data to a form the program understand and making automatic connection between programs that is used.

    customized software usually have higher price, because the programs created only for your company for special purpose and selling it to another company is not an option. Maintaining the software usually is a term agreement between your company and the software maker.