April 11th, 2009 | Tags: ,
helpdesk software
To hit it right in the cyber world you must have a good up to date website and for that you need to invest in an efficient content management system. There are instances where big companies poured thousands of dollars into developing an efficient Content management system only to be rewarded with zero result in the end.

You must take your lesson from them; you have to try to find out where they went wrong!

There is a secret behind every success story; you have to dig out that secret to write your own success story. In case of content management system, the secret lies in finding out a multi-faceted content management system that is modular, stable, and free.

This leads us to precisely suggest that you should go for the Xoops CMS, as it is the only software that rolls all our above mentioned requirements into a single package.

In order to explain why Xoops offer you the most inexpensive, yet powerful CMS solution, first we have to know what I meant by the term, Content management.

Like the planning behind a gala event, CMS is the brain behind different types of websites. It is actually a unique programming— a computer software system on which depend such factors as the security of the website, the look and feel of it and how user friendly it is! The software helps in organizing and helping in collaborative creation of documents, articles and different other content types. A CMS may also need special client software for editing and constructing articles.

Now Xoops makes an amazing content management system that stands out in the crowd of other open source solutions available in the market.

The Xoops CMS can provide a powerful backend support to all types of your websites contents. It is a software written in PHP language, which is completely customizable and extensible. It is Object Oriented, dynamic and easy to use. The administrative capabilities of this software are beyond any doubts.

As such Xoops prove to be a great tool for any dynamic community websites— small or large. It is ideal for supporting intra company portals, corporate portals, weblogs and other.

It allows addition of several CMS supporting modules to the core framework of the codes to turn it into a powerful and versatile CMS. For instance you can start with a small XOOPS installation for using it as a personal weblog to evolve it into a larger site by adding such modules for adding such new types of contents as news or discussion boards. The modules that can be added to Xoops to accomplish this goal of expansion are:

• Document/file management tools (such as CVS)

• Calendaring

• Time tracking

• Project management

• Topics Management

• Managing articles

• Dictionary

• User/group management

• helpdesk

Visit the official website of Xoops at www.xoops.org to learn about how to

• Install necessary modules

• Configuring those modules

• Use those modules

As the end product you get an efficient and versatile content management system.

Make sure, your web hosting service provider adds the Xoops feature in their package. Xoops with a huge stock of modules and themes will prove to be the best choice for handling your website’s content management needs—-and that is also without making you break the bank.



By: Fat Jack

About the Author:

Fat Jack Hosting is the Internet Marketer’s Dream when it comes to hosting.
Not only do we have great ongoing 24/7 support, but we understand the small business owner,
entrepreneur and internet marketer because we are owned and operated by an extremely successful one.
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April 8th, 2009 | Tags: ,
helpdesk software
You bought a computer and got everything set up for you initially by an expert who is perfectly aware of the technical intricacies involved. Everything goes fine for the next couple of months and then you hit the wall; you are bugged by the nagging problems of your computer- error messages flash your screen, you PC runs slow and with every passing day the list grows and finally your computer freezes, so what do you do to overcome these issues before the dead blue screen appear?

Yes, you guessed right -You need expert technical support to bring an end to the nagging problems of your computer and also expert advice to overcome issues at your personal level. It brings immediate relief but then you realize that you need to shell out a fortune to have a technical expert look at your computer and fix the issues and not to mention a few hours if not a few days to get it done. So what do you do? You need a solution which comes handy whenever you need it and at the same time not pinch your pocket. This is where online technical support would come in handy which are available at your beck and call 24/7/365 at an affordable price.

Apart from being the most convenient as well as cost effective way to troubleshoot tech problems, PC remote support allows the customers to control actions taken on their system, thereby enhancing their knowledge of computers and computer related problems. Online computer support companies use breakthrough technology to fix computer issues. They have specialized software to securely access the customer´s system with his/her approval. They help diagnose and resolve computer blues like internet speed optimization, virus or malware removal, troubleshooting and fixing computer errors, up-gradation of computer drivers, and configuring systems in no time.

Don´t assume your tech problem to be unique. It is a fact that 9 out of 10 computer problems are software related; this means that in almost all cases, experts don´t need to physically “touch” your machine. Although online computer support is popular, it is always preferable that you buy services from reputed computer support company like VTechCare, technical services that ensure the safety of your data.

Unless you are a real computer wiz, fiddling and rummaging through your computer’s hard drive and software can cause further problems, making fixing your computer problems even harder. It’s time to call in the experts… and online computer repair should be a good solution for your computer blues.

VTechCare offers its customers technical support services that spans across software, hardware and technical requirements representing a revolutionary new PC support model for Home Users, Home Professionals and Telecommuters leveraging the expertise and experience developed over the last 20 years in providing excellent technical support to customers across the globe. So start a fresh pot of coffee, get on the computer with us, and by the time you can finish your cup of “Jo” we´ll have you on the “Go!”



By: Amaan Goyal

About the Author:
VTechCare offers its customers online computer repair,computer support,PC repair and technical support services that spans across software, hardware and technical requirements at affordable prices.



March 5th, 2009 | Tags: ,
business software
longbeachisland07 asked:


Need software to track inventory, spreadsheets, assist with banking, thanks

February 27th, 2009 | Tags: ,
business software
Richard asked:


I need to purchase good but friendly (i.e. relatively easy to learn and use) software to create modest animations for business, such as moving engine parts & vehicles, flow charts, etc. I have experience in non-animation graphic software, such as Adobe, Quark, and some others. What is the best program to get?

February 21st, 2009 | Tags: ,
helpdesk software
Technology plays a major role in business process today. Helpdesk software is widely used to streamline customer service needs in online and offline businesses. Helpdesk software is of many types, local, web based, and remotely hosted.

When considering installing helpdesk software system it is important to:

• Study your business needs. Consider the present and future.

• Find a helpdesk software system that is compatible to your computer systems and easy to use.

• Choose a helpdesk software that is adaptable, gives training to your employees and offers continued support systems.

• Think internal and external helpdesk needs when setting up a system. Be sure to think holistically.

• List features important to your business: extensive communication both internal and external, abilities to handle customer needs, information documentation, reporting capabilities, knowledge base, escalation of services and capabilities, automation systems, remote control and more.

If in doubt consult a helpdesk software professional for advice. Ideally create a helpdesk think tank within your organization to determine your needs. This will help ensure that the helpdesk software vendor gets a clear picture of all the areas the help desk software will have to cover in your case.

Helpdesk software has many advantages:

1. Helpdesk software efficiently handles pre and post sale issues both online as well as offline.

2. Web based helpdesk software enables a business to grow as it helps potential and existing customers to communicate with the business or supplier and smoothens problems faced in customer service.

3. With a help desk software system in place a business does not need to expand its telephone call management system and can deploy employees more effectively.

4. The helpdesk software ensures that a business offers 24/7 customer support and incorporates several self-help features that customers can take advantage off. This system streamlines time management of employees who then only handle problems that are insurmountable by the software system.

5. A business can automate several processes like maintenance of a data base, stock records, movement of goods, marketing trends and so on. The helpdesk software is a valuable tool for business that uses analytics to formulate business plans.

6. The helpdesk software increases efficiency of employees by providing physical and technical data on tab.

7. Helpdesk software in businesses is the central point through which problems are detected and managed. It streamlines business processes.

8. Helpdesk software plays a major role in management information systems and helps companies formulate goals and business plans.

9. It helps companies identify problem areas and find solutions. The helpdesk software efficiently handles the audit trail freeing manpower and increasing business efficacy.

10. An ideal helpdesk system improves management efficacy and spurs business growth. It detects hitches in a system and gives immense scope for improvement.

There are many helpdesk software programs in use such as BOSSAssist, Microsoft Remote Desktop, PcAnywhere, IBM Tivoli, and Dameware. Choose a system specifically suitable to your needs.



By: Timothy Rudon

About the Author:

Timothy Rudon is a writer for Help Desk Software , the premier website to find help desk software, web based help desk software, it help desk software, help desk management software, help desk support software and many more.



February 15th, 2009 | Tags: ,
business software
JustClass asked:


My husband and I are creating our business plan and we want to know what is the best software for us to use?

Other than the SBA and SCORE, what are some practical tools we can use to build our business plan? We have heard of Palo Alto’s “Business Plan Pro”, is there anything better out there?

February 13th, 2009 | Tags: ,
helpdesk software
As a web host reseller, one of your most important business decisions is your choice of web hosting control panel software. The web hosting software you use will save or cost you time, money, and frustration.

What reseller control panel features will reduce your workload? What hosting software programs are integrated with the reseller control panel or work with it? What website control panel features will your clients like?

In this article, we’ve compared four quality web hosting reseller software programs:

• Alabanza

• cPanel

• H-Sphere

• Plesk

All of these reseller control panels come with control panels for your clients. They all have numerous features — advanced email management, web statistics, pre-installed scripts, multi-language support, and more. They all work on Linux platforms, while H-Sphere and Plesk also work with Windows. According to the cPanel website, a Windows version of cPanel is in development.

Other features that set these control panels apart are their degree of automation, the number of features and ease of use for the end user, and the features and ease of use for you, the reseller.

Alabanza

when you become an Alabanza reseller, you don’t just have a reseller account — you lease a dedicated server from Alabanza. Alabanza owns the control panel the server, and you resell directly for Alabanza. If you lease a dedicated Alabanza server, you can create your own reseller accounts. However, only you can set up hosting plans; resellers below you will be limited to hosting plans that you create.

Alabanza offers resellers a high degree of automation with its Domain System Manager (DSM), which can significantly reduce overhead and time spent on routine tasks:

• Account creation

• Billing and invoice management

• Credit card processing

• Domain registration

• Email notifications

• Ordering fraud protection

Even novices can sell hosting with this level of automation.

DSM also integrates with bulkregister.com for domain name registration. It does not easily integrate with other domain registrars, though.

A key Alabanza feature that resellers can offer their clients is the Xpress Product Suite, which provides web development and email management tools. The Xpress Product Suite includes SiteXpress, a website-building program that features over 300 templates and requires no web design skills.

cPanel

For resellers and end users, cPanel is known for its ease of use and range of features. cPanel’s collection of over 50 pre-installed scripts and Fantastico auto installer help clients set up their sites with little web development knowledge.

A basic cPanel reseller account comes with two separate programs for resellers to manage their business:

• WHM (Web Host Manager) is used to create accounts and packages, add and suspend sites, modify passwords, view bandwidth usage, park domains, install SSL certificates, and perform other administrative functions.

• From the reseller’s cPanel control panel, a drop-down menu takes the reseller to the control panels for each of the sites on the reseller account, including the reseller’s site.

With the addition of an optional program, WHM Autopilot, you can automate account creation and suspension, email notifications, and other tasks. WHM Autopilot also integrates with common payment gateways and has a helpdesk, an invoice module, and other tools.

H-Sphere

H-Sphere is designed for both Linux and Windows platforms. Moreover, resellers can set up plans for both Linux and Windows and administer sites on different servers from the same control panel. The control panel, actually a separate server, also provides administrative access to the integrated helpdesk.

The H-Sphere control panel server automates account configuration, credit card processing, domain registration, and email notifications. It also includes a built-in billing module and supports over 20 payment gateways.

From the reseller’s point of view, H-Sphere has a higher learning curve than most other control panels because of its numerous features. For example, when setting up a new plan, the administrator has two pages of features to choose from, including setup and monthly pricing for optional services.

Beginning webmasters may find H-Sphere too complicated for their needs. More advanced users, however, appreciate the features and control that H-Sphere offers the end user. A key feature is the ability to have control over separate domains with multi-domain hosting.

H-Sphere comes with the website builder SiteStudio, which guides users through a variety of style choices and stores content separately from the layout. No HTML or FTP knowledge is required.

Plesk

Plesk is known for its stability and security. Resellers and end users like its simple navigation, its clean interface, and its professional appearance. It comes in versions for both Linux and Windows platforms.

With Plesk, all users use the same control panel but with different levels of control:

• Server administrator

• Client / reseller

• Domain owner

• Mail user

Each level of the control panel gives the user control of that level and the level(s) below it. Email users, for example, can log into their mail user control panel to change their password, add autoresponder, and change other personal settings without having access to the domain owner control panel.

Plesk handles Spam Assassin at the mailbox level rather than at the domain level.

This feature enables users to white list or blacklist email for each email address, allowing each email user to have individual settings.

SWsoft, the company behind Plesk, also offers Site Builder, a five-step website builder using pre-built templates. Site Builder has over 300 templates in different categories to choose from, and users can publish their sites without any HTML or FTP knowledge.

If your Plesk reseller account is with a web host that offers HSPcomplete, you will have some automation available with your account, such as credit card charges and email notification.



By: Shailesh Kumar Singh

About the Author:



February 13th, 2009 | Tags: ,
helpdesk software
How many times a day does a system administrator wish he had an opportunity to watch a live color image of what is going on at any network computer in real time? A sysadmin of a corporate network certainly has his hands full. Giving a helping hand to the employee who is having a technical problem at any given moment is probably one of the most important demands of being an admin, and the most time consuming. So anything that makes the job of remote troubleshooting easier and more effective will probably be welcomed. One technological enhancement that fits that bill is a new software system called Anyplace Control (http://www.anyplace-control.com). Developed by Anyplace Control Software Inc., the program allows a network sysadmin to monitor and control any remote PC in a network giving remote access computer with no need to stand up and walk to the physical location of the specific PC.

The system consists of Admin and Host modules that should be installed on the local computer and a remote one. The product requires both computers to be hooked to each other via the Internet or a LAN. The connection between these PCs can be established in two ways, either via an IP address or a DNS name or over the Internet using an account name and a nickname. In the latter case, the account type of connection allows bypassing routers and firewalls automatically granting remote access computer. Moreover it isn’t necessary to open any ports on the firewall that allows to keep a significant security level. So there is no need neither for users nor for admins to tweak network tuning at all which makes the program an easy to implement one.

After installing the program, administrator just goes about his everyday activities without doing anything special. At any moment, he can start Anyplace Control to get an easy remote access computer in a network, and if there is a need to help a remote user, takes control over remote computer, with his mouse and keyboard as if he were sitting in front of it. admins can move the necessary files between PCs, install new software, restart and shut down remote workstations and do anything else that one would normally do at the local workstationcomputer.

Spheres of Product Application



Anyplace Control is a reasonable alternative to Virtual Private Networks (VPN). Corporate computer networks which are located in the same or different countries can be consolidated into a single common network. Company employees can have full remote access to the necessary PCs of the other branch through the secure communication channel provided by Anyplace Control.



A special helpdesk edition of Anyplace Control enables help-desk specialists to provide remote tech support via the Internet or LAN to the customers who cannot resolve PC failures on their own. A technician can have easy remote access to the customer’s desktop and fix any issue on the remote machine rapidly (reducing the general cost of the help-desk services to the end user).



Corporate networks aren’t the only sphere of product deployment. White collars may find Anyplace Control useful while going to the business trips and taking part in meetings. Such unpleasant situations as missing PowerPoint presentations happen not so rarely as one may think. But issues of such nature are far less annoying when using Anyplace Control. Keeping the laptop open, click on the Anyplace Control icon and get full remote access to the home or office PC established over the Internet. Remote desktop displays the data as you left it, so it is pretty easy to browse to the folder where the presentation is saved, copy the missing file to the laptop using the file transfer option in Anyplace Control or simply start the presentation on remote desktop and let the others watch it on the laptop screen.



Using Anyplace Control, an individual can help relatives and friends to resolve computer issues without leaving the comfort of home chair. The product is also a tool for sharing files with friends. Transferring music, photos or documents directly to the friend’s computer is easy with Anyplace Control.



With Anyplace Control each user, either a home or a corporate one, can find the product meeting to only one’s requirements but budget as well.



By: Yuriy Goncharuk

About the Author:

Yuriy Goncharuk is the author of Anyplace Control -
Remote Access Computer
product that brings together featured tool for system administrators and easy-to use product valued by home users.



helpdesk software
In today’s fast paced competitive and cut-throat marketplace where no other quote would be more apt than ‘Survival of the fittest’, tour & travel companies, travel agents, hotel distribution companies, hotel chains, distribution intermediaries, airport transfer and car hire companies are grappling with how to bring convergence between their brick and mortar and the emerging technologies that are multiplying and growing as if they are coming from an assembly / production line.

Some of the travel agents, tour operators, hotel & hospitality players see it as a threat especially the ones who ignored the first wave of technology (especially the internet platform) around the year 2000 with a strong feeling that it’s not going to impact their traditional / conventional way of offering travel services to tourists or business travelers.

This is precisely the gap that our Travel Technology Solutions Group looks forward to fulfilling for you and help you transform and reinvent your travel and hospitality business into a galloping horse.

Strategic / Consulting Services

• How to use Technology to add new customer / target segments for your business?

• How to use Technology to build your brand and bring new customers in a cost-effective manner?

• How to use Technology and Outsourcing to reduce your costs while improving your Customer Satisfaction Initiatives?

• How to use Technology to create Unique Selling Points (USP’s) or differentiators for your business?

• How to use Technology to create a Business Blueprint for the future while deploying technology in a phased manner to demonstrate ROI as per your budget and other specific needs?

Hotel & Hospitality Industry Software, Services, Solutions & Back-office operations

Hotel Booking Engine Software, Internet based online booking software including payment gateway options , Integration with existing Hotel Front Office and Back Office Applications , Ongoing Software Maintenance for Hotels, Porting and Migration of Software and Data of existing Legacy Systems and Applications.

• Affiliate Marketing Systems, Web site Design, Development and Search Engine optimization.

• Content Management System including Hotel Tariff maintenance and updation, Images, Video, Amenities and Facilities, packages etc.

• XML integration with partner / affiliate sites

Travel Agents and Tour Operators

• Customized Software Development for Travel Agents and Tour Operators, Internet Booking Engines, Ecommerce Platform, Customer Relationship Management Systems

• Integration with other standard Application Software Products & Booking Engines / Platforms, Fare & Content Management Systems

• Developing and Reaching new customers and customer segments, Cross-selling opportunities

Travel Intermediaries

• B2B Internet based Hotel booking Framework, Property Management, and Content Management System for Hotels

• Partner and Affiliate Marketing models

• Customizable Partner and Affiliate websites, XML and HTML feeds to help create viable marketing opportunities for Partners and Affiliates with minimum effort required for ongoing content maintenance for their web initiative.

ASP Model based Services

• Enable your web site to book your Hotel / chain of Hotels / properties managed by you

• Provide hosted Hotel Booking Engine with all infrastructure, maintenance, administration and day to day running tasks as our responsibility while you run your business

• Provide access to a number of Payment Gateways to suit your business requirements (especially for smaller businesses) without the hassle of signing and setting up for a Payment Gateway. For larger businesses, we recommend signing up a Payment Gateway directly rather than using our services.

• Provide access to 10000+ Hotels spread worldwide in a large number of countries with net rate option.

Solution for Hotel / Hotel Chains / Hotel Distributors/ Hotel Intermediaries

Travel and Travel Products including Hotels is the fastest growing business on the Internet today. Individual customers, Business Travelers, Discount shoppers or Information seekers are all invading the internet in their own varied ways and looking at options available to them:

• Seeking information to finalize their Hotel stay, Air bookings etc.

• Seeking Information on facilities, options and amenities available

• Comparing Prices

• Making Hotel reservations online

• Amending / canceling Hotel reservations on the Internet

They are looking at ease of use, a true personalized experience, and a 24X7 help line, helpdesk professionals who can guide them / help them with respect to their arrangements including enquiries, amendments or cancellations.

Your web site is the first impression for any new visitor to your site. Rather than being at your wit’s end on how to combat comparison shopping, focus on building a web site experience that provides and enhances value proposition for the traveler and helps you.

• Establish Internet as a sales channel for your business

• Meet your Revenue Growth Targets

• Build a strong sales funnel by attracting prospects to your content rich site

Can you only rely on Hotel consolidators or Hotel GDS’s for your sales? It’s almost like saying that I will reach my customers only through Media ads or only through TV or only through Bill Boards. Very obviously, your marketing plan has to be a mixed media plan including the online media.

In a similar manner you can not afford to just rely on one channel to sell your Hotel room Inventory. Your Hotel room Inventory sales has to be affected through a judicious mix of consolidators, online Hotel GDS’s , Internet Booking Engines, your own web site presence, Partners and Affiliates, Travel Agents and Tour operators etc.

This will not only provide you with a good Distribution Model for your Room Inventory but also provide you with an optimum margin distribution over your sales as well whether you run a single Hotel or a Hotel chain or you are a Hotel consolidator/ Distributor or an Intermediary.

Can you build your Web site and/or your Hotel Booking / Reservation System and wait for visitors or prospects?

An absolute NO!

In fact you must:

• Continue to update your website with rich content as “Content is the King”

• Have a continuing practice for Search Engine Optimization - in house or outsourced

• Look at all direct and indirect modes to popularize your web presence - blogging, link exchange, news and reviews, permission based email marketing bringing prospects to your web site, newsletters etc.

• Go for online and offline partners , affiliates, travel agents, tour operators, MICE operators, wholesalers, last minute discounters etc. etc.

Does your web site offer a full service Booking system?

A customer should not only be able to book but also modify or cancel his bookings at his/ her convenience on a 24X7 basis. The customer must know the Amendment, cancellation / Refund policies very well at the time of booking and must be able to perform any of these operations real time without any hiccups.

The customer must also get his/ her refund credited to their credit card / Bank Account as per mode of original payment and Refund Policy without any follow-ups.

Do you listen to the Voice of the Customer (VOC)?

As per the Voice of the Customer:

• You must ensure my Confidentiality and Privacy.

• You must have reasonably foolproof security systems and processes to guard my personal details as well as my Credit Card / Bank Details.

• You must offer me a consistent and a good rate for your services.

• There must not be any kind of hidden charges for your services.

• You must provide me with easy and convenient way to access you in multiple ways on a 24X7 basis

• I should get a personalized experience on the site.

The Hotel & Hospitality solutions not only take care of the above but also provide for a robust and scalable architecture and technology platform that protect your investment and also provide a roadmap for the future.



By: http://www.binarysemantics.com

About the Author:



January 28th, 2009 | Tags: ,
helpdesk software
Here some points dealt with to help you identify the ways of becoming a successful web host reseller. You need to consider these tips when dealing with both the web hosts and with clients.

Choose an appropriate program

Linux has more of open source software programs compared to Windows. Thus choosing Linux will work out cheaper. Though it is common for most of the programs like flash, PHP and PERL to run on both Windows and Linux, there are a few which will run only on one of them. Windows is mandatory for a site that uses MS Access or ASP.

The correct choice of control panels

Control panels are varied from the simple ones to advanced and complex ones. As a web host reseller you would need a control panel to handle the hosting accounts. While making a selection of the hosting automation software there are numerous control panels with superior features.

Choose the correct host

When you decide to resell web hosting services make sure that you choose your host with diligence. The factors that need to be taken into account are the control panel and the operating system, the online reviews of the customers, the server uptime determination, the time span between help sought for and the help actually provided especially during emergencies.

The experience of the web host is a must as most of the web hosting companies do not last for long. You should ensure whether the web hosting company can provide you with plans that can come of use during highly demanding situations and the flexibility of their policies in tense conditions. You should also check the price that you are being quoted.

Make your own business plans

You need to identify the amount of space and bandwidth that you are ready to resell keeping in mind that there could be changes according to the packages that you provide your customers with. You need to be aware of the ongoing market price so that you maintain the correct pricing. Keep in mind the added privileges provided by the web hosting company and fix your rates accordingly.

Set up a business site

You can either make a site with an open pattern or hire a site developer or develop the site using your own skills. The information provided in your site should be authentic and relevant to the needs of the customers.

Build an e-commerce site

You should have the facility of online payment for customers for which you would need a trade account, an SSL permit and an access to expense.

Set up a helpdesk

Your customers should not suffer due to any negligence on your part. Set up a customer helpdesk to respond to the queries.

Systematic billing procedure

With the help of the automated billing systems you can easily register billing as well as make payments to your customers. Various billing software licenses are available on annual or monthly basis. While choosing your billing software you must check for its compatibility with the server.

Promotion of your website

You must ensure that your website is duly enlisted with all the search engines and also propagate it through friends, family, peers and colleagues. Your signature in the mails should contain a link to your website and also use newsletters, incoming links and unique offers as a way of promotion.

Welcome email

You must send a welcome email to all your customers once they set up their accounts. The welcome emails should contain the name server names, a user name, a temporary password, a forward link to the control panel as well as to the helpdesk and the confirmed plan details



By: Rodrigo Rehn

About the Author:

Rodrigo Rehn is a Relationships Expert, Linux Systems Administrator, Web Programmer, PHP Developer and CEO of Host brazilian web internet solutions.